IN-STORE PURCHASE POLICY & PRODUCT CARE GUIDE
This policy applies to all transactions made at any Campo Marzio physical store in South Africa.
Returns & Exchanges
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Returns & exchanges are only accepted with:
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The original invoice
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The product in its original condition
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All undamaged packaging
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Exchanges only within 30 days of purchase.
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Exchanges must be done at the store of purchase.
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No returns or exchanges on:
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Sale or discounted items
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Branded, corporate, or specially manufactured products
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Items past their 30-day return period
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Refund Policy
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Goodwill refunds must be requested within 10 days of purchase and are subject to a handling fee (up to 10%).
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Refunds are only processed in-store at the original store of purchase.
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Refunds are processed via EFT only and may take up to 7 working days.
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Refunds are processed Monday–Friday (09:00–17:00) only. Not available on weekends or public holidays.
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No refunds on:
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Gift cards or voucher purchases
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Gift purchases
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Sale, discounted, corporate, branded or specially manufactured items
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Refunds will only be made to the original purchaser due to fraud-prevention measures.
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See “Handling Fees” below for applicable deductions.
Handling Fees for Refunds
Payment Method Handling Fee Processing Time
Cash or Card 5.8% Up to 7 working days
EFT 3% Up to 7 working days
PayFast / SnapScan 10% Up to 10 working days
Product Guarantee
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All regular-priced items come with a 6-month guarantee under the Consumer Protection Act.
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No additional guarantees apply.
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This guarantee excludes:
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Sale or discounted goods
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Normal wear and tear
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Paintwork, lacquer, clips on pens, pen nibs
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Scratches, dents, cracks, or misuse
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Refills or ink cartridges
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PU, Eco, or genuine leather if scratched, peeled, discoloured, or torn
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Damage caused by improper care or prolonged storage
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If a product qualifies under guarantee:
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We will first attempt repair via an approved service provider.
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If repair is not feasible, we will offer a replacement of similar value, depending on current availability.
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Exact item replacement is not guaranteed.
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We do not offer or conduct in-house repairs.
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For out-of-warranty items, we suggest reputable leather repair businesses (at your own risk).
Product Care
For more in-depth information, visit our page here.
General Care
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Clean only when necessary using a soft, damp microfibre cloth and mild hand soap (sensitive skin formula).
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Avoid:
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Household cleaners, sanitisers, alcohol-based products
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Rubbing, scratching, or abrasive sponges
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Pen or ink marks are permanent and cannot be removed.
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Products must be stored properly:
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In a cool, dry place, away from sunlight or heat
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Avoid tightly sealed or humid conditions
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Use dust bags or original packaging where possible
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⚠️ Prolonged storage may cause items to dry out, become brittle, or result in peeling of colour or surface coating.
Pens
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Clean using only a soft damp cloth—no chemicals.
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Store in a protective pen case to prevent lacquer scratches.
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Lacquer scratches may lead to peeling and paint damage.
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Avoid use during flights; pens may leak under pressure or heat.
PU, Eco-Leather & Genuine Leather
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PU and Eco-leather are irreparable if damaged.
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Avoid overloading bags; weight limit: 8 kg.
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Store all leather products away from heat or sun to prevent peeling, discolouration, or drying.
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Leather will naturally darken over time or when exposed to moisture.
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Note: Many genuine leather items may contain man-made materials such as PU or faux leather (e.g. piping or inner lining). These parts require similar care and are also vulnerable to damage.
✋ Misuse, overloading, or improper care will void the guarantee.
Lay-By Policy
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Lay-bys are available in-store only and by application.
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Only valid on current, in-stock items.
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Lay-bys are valid for 60 days.
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A 10% cancellation fee applies if the agreement is breached or cancelled.
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Lay-bys can only be paid for via card (including deposit).
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Items remain property of Campo Marzio until full payment is received.
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Notice of cancellation must be sent via email: admin@campomarzio.co.za.
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Refunds for cancelled lay-bys will be processed via EFT (allow up to 7 working days).
Corporate & Large Orders (B2B)
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Require a 50% deposit before processing.
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Gift Wrapping: R10 per item after 10 items. Must be requested in advance.
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Shopping bags not included in quotes unless requested.
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Branding available for large production orders only (MOQ & 70-day lead time). Vector logos required.
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No returns or exchanges on:
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Corporate orders
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Branded items
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Specially manufactured or discounted goods
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Disclaimers
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Use and clean products at your own risk.
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Our use of “leather” may refer to genuine or man-made materials. “Eco-leather” means PU/faux leather. “Genuine leather” refers to animal-derived hide.
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Campo Marzio is not liable for:
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Damages caused by incorrect storage or misuse
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Defects arising from cleaning with non-recommended methods
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Delays caused by payment processing or delivery services
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We strive for accuracy in all content and descriptions, but errors and omissions excepted (E&OE).
Warnings
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Keep products away from direct heat or sunlight.
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Pens may leak under pressure or heat—avoid use on flights.
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Keep pens and small items out of reach of children.
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Refills/inks may be flammable and are not for ingestion.
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Dispose of all products responsibly and eco-consciously.