TAKING CARE OF YOUR CAMPO MARZIO PRODUCT
All our items (excluding sale and discounted goods) come with a standard Consumer Protection Act six-month guarantee and no additional guarantees apply. This excludes the following: refills, wear & tear, paintwork & lacquer, clips on pens, fountain pen nibs, cracks, scratches, dents and abuse or misuse by the owner. Note: We do not do repairs on our products.
If you are unhappy with the quality of your product within 6 months from purchase, you are welcome to contact us, where we would evaluate the extent of the wear and tear and deem if an exchange is viable
Our guarantee does not cover damage caused by wear and tear. Wear and tear is damage that naturally and inevitably occurs as a result of normal wear or ageing of the product
Should a product qualify for cover under our guarantee, then Campo Marzio shall first attempt the repair of the item, before considering replacing the product
Should the need arise to replace a product then we shall replace the item with a suitable or similar item available at the time and cannot guarantee that we can replace the item with the exact same item originally purchased
Applicable out-of-warranty products will be repaired at the customer's cost at a repairer of our choice
Genuine and PU or Eco-Leather is irreparable if torn, scratched, peeled or discoloured
We do not offer or do in-house repairs on our products
Cleaning of Pens
We recommended cleaning your pen with a soft damp cloth as certain cleaning detergents could cause a chemical reaction and discolour your product. To avoid discolouration of your pen, please clean your pen on a regular basis. Scratches may pierce the lacquer and eventually cause the paint to chip or peel off the base of the pen. We recommend safely storing your pen in a suitable pen case to keep it from being scratched and causing damage to the paint lacquer. Learn more about the types of refills and other care tips for your pen here.
Cleaning of Leather Products
We do not recommend using any alcohol based disinfectants, household cleaning chemicals or sanitisers on our products. Leather should only be cleaned when absolutely necessary and then we recommend you use a mild hand-soap (soap used for sensitive skin) and a damp soft (microfibre) cloth.
Avoid rubbing or scratching your products when cleaning, as this may damage and pierce the top protective layer. Unfortunately, pen or ink marks cannot be removed from any product. Natural untreated (raw) or genuine leather will darken with age or when exposed to moisture.
Disclaimer: Clean your product at own risk. It is the responsibility of the user to at all times care for their item as recommended and to prevent damage where possible.
Weight Limit on Bags & Briefcases
Maximum weight limit of 8 kilograms on all bags. We urge all our customers to not overload their laptop bags, totes or briefcases. All our bags go through a 8 kg resistance test on shoulder straps and handles. Abuse or misuse by the owner will void the guarantee and any repair costs will be for the owner’s account. Follow the leather cleaning guide above.
Repairs for items under Guarantee
Should a product be damaged not as a result of wear and tear, then Campo Marzio shall first attempt repair of the item at a repairer of our choice, before considering replacing the product with a similar item available at the time. The following is irreparable: Leather, PU or Eco-leather, zips, paintwork & lacquer, clips on pens, fountain pen nibs, cracks, scratches, dents and abuse or misuse by the owner.
We do not offer any repair services for out-of-warranty items. We recommend that you use a reputable leather bag & shoe repair business for your product repairs.
Note: We define the word “Leather" as products made of genuine calf OR man-made (faux/Eco) leathers. Leather does not necessarily refer to animal derived hides only and faux or man-made materials representing or imitating leather may also be called “Leather” by our brand and on this site. On this site the words "Eco-Leather" will refer to faux or PU leather and "Genuine Leather" will refer to calf hide (animal derived).
We attempt to be as accurate as possible. However, we do not warrant that descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered is itself not as described, your sole remedy is to return it in unused condition by following our Returns Policy.