TAKING CARE OF YOUR CAMPO MARZIO PRODUCT

Product Guarantee

All our regular-priced items come with a six-month guarantee in accordance with the Consumer Protection Act. This guarantee does not apply to sale or discounted items and excludes the following:

Refills
Normal wear and tear
Paintwork and lacquer
Pen clips and fountain pen nibs
Cracks, scratches, and dents
Damage caused by abuse or misuse
PU, Eco-leather, and genuine leather once scratched, peeled, or torn

We do not offer in-house repairs or repair services for out-of-warranty items.

If you are unhappy with the quality of your product within six months of purchase, please contact us. We will assess the condition of the item to determine whether it qualifies for an exchange. If the issue is covered, we will first attempt to repair the item (if feasible), and only then consider a replacement. Replacements will be based on current availability and may differ in style or colour from the original.

For any out-of-warranty products, repairs can be done at the customer's expense by a repairer of our choice. However, please note that genuine, PU, and eco-leather cannot be repaired once damaged.

Weight Limit on Bags & Briefcases

All Campo Marzio bags, totes, and briefcases are tested to hold up to 8 kg. Overloading bags can lead to strain on handles and shoulder straps and will void the guarantee. Any resulting damage from overloading is considered misuse and is not covered.

Product Care Instructions

General Storage Guidelines

Store all items in a cool, dry place, away from direct sunlight, humidity, or heat sources to prevent discolouration, cracking, or peeling.
When not in use, keep your products in a dust bag or box with enough ventilation.
Avoid prolonged pressure or friction between products during storage, especially with PU or leather surfaces.
Prolonged storage of any item, especially in sealed or poorly ventilated environments, may cause materials to dry out, become brittle, and may result in peeling of the colour coating.
For pens, use a protective pen case to avoid scratches or lacquer damage.

Caring for PU & Eco-Leather Products

PU (polyurethane) and eco-leather products offer stylish alternatives to genuine leather. To prolong the life of these items:

Avoid excessive heat or moisture, which can cause peeling, warping, or cracking.
Keep away from alcohol-based products, sanitisers, or harsh cleaning agents.
Clean only when necessary using a soft, damp microfibre cloth and mild hand soap (suitable for sensitive skin). Gently dab—do not rub.
Avoid over-cleaning and friction, as PU surfaces can become vulnerable to cracking or separation.
Do not attempt to repair scratched, peeled, or damaged PU products—these are considered irreparable.

Caring for Genuine Leather Products

Clean only when needed using a damp microfibre cloth and mild hand soap.
Do not use household cleaners, alcohol-based disinfectants, or sanitisers.
Avoid rubbing, scratching, or applying too much pressure when cleaning.
Natural leather will darken with age or exposure to moisture.
Note: Pen or ink marks are permanent and cannot be removed.
Some genuine leather items may contain man-made or PU components, such as piping, internal linings, or trims. These should be treated with the same level of care as synthetic materials, especially to prevent peeling, cracking, or colour fading.

Pen Care & Cleaning

Clean your pen with a soft, damp cloth only—harsh chemicals may cause discolouration or damage.
Avoid scratches, which can pierce the lacquer and result in chipping or peeling.
Store pens in a protective pen case to prevent damage from contact with other items.
Learn more about compatible refills and care tips here.

Disclaimer

Cleaning and caring for your product is done at your own risk. It is the customer’s responsibility to follow the recommended care instructions to maintain the condition of the item and prevent damage where possible.

Note: We define the word “Leather" as products made of genuine calf OR man-made (faux/Eco) leathers. Leather does not necessarily refer to animal derived hides only and faux or man-made materials representing or imitating leather may also be called “Leather” by our brand and on this site. On this site the words "Eco-Leather" will refer to faux or PU leather and "Genuine Leather" will refer to calf hide (animal derived).

We attempt to be as accurate as possible. However, we do not warrant that descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered is itself not as described, your sole remedy is to return it in unused condition by following our Returns Policy.